Terms Of Service

Welcome to ibis Brand. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms 

By using our services, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, please refrain from using our services.

2. Refund Policy

All sales are final. Refunds will only be issued for damaged goods. If you receive a damaged item, please contact our customer service team at (ibisbrand12@gmail.com) within 7 days of receipt with appropriate documentation (such as photos and a description of the damage) to initiate the return process. 

3. Shipping Policy

- **In-stock Products:** We aim to ship all available products within 5 business days of your order confirmation. 

- **Pre-orders:** If you place a pre-order, please note that these products are expected to ship within 2-3 months from the date of your order. You will receive updates regarding the status of your pre-order via email.

4. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.

5. Contact Us 

For any questions regarding these terms, please contact us at [ibisbrand12@gmail.com].

By using our services, you confirm that you have read, understood, and agreed to these Terms of Service.

Thank you for supporting ibis Brand. We appreciate your business!